Most commercial insurance policies are taken out in the expectation that a claim will never be necessary. For the most part, this expectation is borne out by experience, with the result that when the loss or damage occurs, policyholders are often unprepared for the claims process and are unsure about the obligations they will be expected to perform.

This article provides some practical tips for commercial policyholders to consider when a claim arises, along with recommendations to help smooth the claims process.